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Technical Support Specialist

Driving Infinite Possibilities Within A Diversified, Global Organization

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Be part of a team that is solving complex technical problems for the customer
Drive timely responses to customer demands by supporting the coordinating efforts of different teams
Build business acumen while learning to address customer's technical needs

25 Facilitate issue identification and analysis
25 Investigate and resolve technical issues
25 Track requests resolution
25 Provide technical training
25 Build relationships with customers


  • Bachelor's degree, or equivalent. Some experience in the field.


  • Extensive customer facing experience
  • Experience in the industry is preferred
  • Excellent interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills
Nonexempt Careers at Honeywell - Engineering



  • Job ID: HRD14850
  • Category: Customer/Product Support
  • Location: UOA Corporate Tower, Avenue 10, The Vertical,, Bangsar South City, No. 8, Jalan Kerinchi, Kuala Lumpur, WP 59200 MYS

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.