Customer Service Assistant
Join the industry leader to design the next generation of breakthroughs
Description / Responsibilities of Position:
Intercompany Customer Care Administrator will support Intercompany customers to provide and process information in response to orders, inquiries, concerns and requests about products and services. Primary contact will be via e-mail and telephone.
The main responsibilities include:
• To take individual responsibilities for a dedicated number of Intercompany customers.
• To respond promptly to customer inquiries and requests primarily via e-mail and phone, taking ownership to ensure the customer receives a high level of service at all times.
• To handle and resolve customer complaints in a professional manner.
• To direct requests and unresolved issues to the designated internal resource
• To follow up customer orders with internal departments on time and update customers proactively
• To communicate and coordinate with internal departments
• To record details of actions taken
• To follow up on customer interactions
• To support other Customer Care roles if required/requested
• To support projects and process improvements to increase customer satisfaction and productivity
• Experience with SAP R3 (not essential)
• Microsoft Office knowledge
• Interpersonal skills
• Communication skills both verbal and written
• Listening skills
• Customer focused
• Stress tolerance
• Attention to detail and accuracy
• Ability to multi task
• Team minded
• Self motivated and organised
• High school diploma, general education degree or equivalent
• Knowledge of Customer Service principles and practices
How Honeywell is Connecting the World
- Continued Professional Development
- Job ID: HRD22312
- Category: Customer/Product Support
- Location: Newhouse Industrial Estate, Block 1A, Motherwell, LAN ML1 5SB GBR
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.