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Developer Support Engineer

Join a team recognized for leadership, innovation and diversity

Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues.

Be part of a team that is solving complex technical problems for the customer
Drive timely responses to customer demands by supporting the coordinating efforts of different teams
Build business acumen while learning to address customer's technical needs

20 Facilitate issue identification and analysis
20 Investigate and resolve technical issues
20 Track requests resolution
20 Provide technical training
20 Test products & software

YOU MUST HAVE

  • Bachelor's degree, or equivalent. Some experience in the field.

WE VALUE

  • Extensive customer facing experience
  • Experience in the industry is preferred
  • Excellent interpersonal and verbal & written communication skills
  • Strong continuous improvement mindset, strong leadership impact
  • Experience with Salesforce.com and SharePoint
  • Demonstrated experience with Knowledge Management & Call Center Management
  • Good administration skills
Nonexempt How Honeywell is Connecting the World

INCLUDES

  • Continued Professional Development

ADDITIONAL INFORMATION

  • Job ID: req169528
  • Category: Customer/Product Support
  • Location: 32nd Corner 3rd Avenue, Level 25 and 26 , The Curve BGC, Bonifacio Global City Taguig, Manila PHL

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.